FAQ

How do I place an order?
Simply get in touch via our enquiry form, email, or social media. Let us know what you're looking for and we'll guide you through the process.

Is there a minimum order quantity?
Minimum order quantities vary depending on the product. Contact us with your idea and we'll let you know what's possible. 

Can I customise my own design?
Absolutely! We can work with your existing logo, artwork, or help bring a new idea to life.

What products do you offer?
We specialise in custom hats and headwear, but also offer a range of branded merchandise including socks, beanies, drinkware, apparel and more.

How long will my order take?
Production times vary depending on the product and quantity ordered. We'll provide an estimated turnaround time when we quote your project. Usually caps take around 4-6 weeks. 

Can I see a mock-up before ordering?
Yes! We provide digital mock-ups so you can visualise your design before production begins.

Do you ship Australia-wide?
Yes, we deliver Australia-wide and can arrange shipping to most locations.

Can you help if I don't have a logo?
Of course. Whether you have a finished logo or just an idea, we can help create something you'll love.

What makes Branded Pony different?
We focus on creating fun, elevated merchandise that people actually want to wear. Quality, fit and thoughtful design are at the heart of everything we create.